FAQ
Website Stock/ Website Pricing
What’s with all the digital products?
In-Store Return Policy (website return policy click here)
- New products
All of our new products may be returned within 2 weeks of the purchase with the receipt. These products must still be factory sealed and be in the same condition it left the store in.
- Used Products
Unfortunately used products are nonrefundable. Any defective used product may be exchanged for another product within 7 days with purchase. Make sure to have the receipt with you.
- T-shirts / Mugs/ Glasses / Posters
T-shirts must be unworn with tags still attached. Other merchandise must be unused with stickers still attached in original boxes/cases. They may be returned with the receipt within 2 weeks.
If you have any questions about a return please call us immediately at 313.561.1000 (Dearborn) or 248.516.3898 (Farmington)
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We buy used CDs, LPs, DVDs, and Blu-rays. All discs must be in their original cases (or sleeves when referring to vinyl) and must have no scratches (vinyl may have minor marks, but we will not buy if it will affect play back). Please give us a call before coming in to discuss the items in your collection, we have a limit on what items we can buy back. We do not buy any titles that we already have in-stock used. We cannot guarantee that we will buy your products. Buyback is available Mon-Sat 11AM - 6PM/Sun 12PM-4PM in Dearborn and Mon-Sat 11AM - 5PM/Sun 12PM-4PM in Farmington. Please call ahead to make sure the buyer is available to look at your vinyl when you come in. 313.561.1000 (Dearborn) or 248.516.3898 (Farmington)
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Website Stock/ Website Pricing
Prices on dearbornmusic.net do not necessarily reflect the prices in our retail store locations.
"Available to Order" on dearbornmusic.net does not necessarily reflect 'in stock' at our retail location, however it means we have quick order fulfillment (generally 2-3 business days). If you place an order for "in-store pickup" you will receive an email when your order is ready. It may take several days over a weekend or if the item isn't in stock. Orders containing titles that aren't released yet will be shipped together in full when the pre-order is released.
Please contact us with all availability questions.
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Are you one of the many people who receive our awesome weekly email? Then you’re in luck, your email is already in our account system. To have access to this account click here then simply enter the email address you receive our newsletter with and you will be emailed the instructions to create your account/password.
If you are having any difficulties, please email us and we can assist you further - staff@dearbornmusic.com
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We ship to all 50 US states and United States territories automatically through the site.
If you are from any other part of the world, contact us directly for additional shipping information.
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We accept all major credit cards. We do not store any credit card information on our website. If you run into any issues with payment please email us or give us a call.
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There are many reasons we may cancel an order. Please check your email inbox for a full explaination.
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All domestic orders are shipped with tracking numbers. We will always trust the tracking number when it comes to deliveries. We are not responsible for any lost packages or delays on orders.
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What’s with all the digital products?
Our website platform features digital products for sale. Digital products are nonreturnable so please be careful with purchasing. We suggest buying CDs over MP3s. MP3 audio does not have the same quality of a CD.
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We accept returns on all new items within 30 days of delivery. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. We do not refund the original shipping cost or give a return shipping cost for returns. Digital items and Used items cannot be returned. If you received defective merchandise please email us immediately for assistance contact returns@dearbornmusic.com .
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Defective Products
Please call us immediately or returns@dearbornmusic.com
