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FAQ

In-Store Return Policy

Used Buyback policy

Website Stock/ Website Pricing

Account Creation

Where do you ship?

Website Payment Options

Why was my order canceled?

Where is my item?

What’s with all the digital products?

Online Return policy

Defective Products

In-Store Return Policy (website return policy click here)

    • New products

      All of our new products may be returned within 2 weeks of the purchase with the receipt. These products must still be factory sealed and be in the same condition it left the store in.

    • Used Products

      Unfortunately used products are nonrefundable. Any defective used product may be exchanged for another product within 7 days with purchase. Make sure to have the receipt with you.

    • T-shirts / Mugs/ Glasses / Posters

      T-shirts must be unworn with tags still attached. Other merchandise must be unused with stickers still attached in original boxes/cases. They may be returned with the receipt within 2 weeks.

If you have any questions about a return please call us immediately at 313.561.1000 (Dearborn) or 248.516.3898 (Farmington) 

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Used Buy Backs

We buy used CDs, LPs, DVDs, and Blu-rays. All discs must be in their original cases (or sleeves when referring to vinyl) and must have no scratches (vinyl may have minor marks, but we will not buy if it will affect play back). Please give us a call before coming in to discuss the items in your collection, we have a limit on what items we can buy back. We do not buy any titles that we already have in-stock used. We cannot guarantee that we will buy your products. Buyback is available Mon-Sat 11AM - 6PM/Sun 12PM-4PM in Dearborn and Mon-Sat 11AM - 5PM/Sun 12PM-4PM in Farmington. Please call ahead to make sure the buyer is available to look at your vinyl when you come in. 313.561.1000 (Dearborn) or 248.516.3898 (Farmington) 

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Website Stock/ Website Pricing

Prices on Dearbornmusic.net do not reflect the prices in our retail store location. Some prices may be "web exclusive" or "store exclusive". Please contact us with all pricing concerns.

"In Stock" on Dearbornmusic.net does not necessarily reflect "in-store" at our retail location. Our website inventory is updated 2-5 times a week and some items may be sold in our store before they can be removed from the website. Please contact us with all availability questions.

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Account Creation

Are you one of the many people who receive our awesome weekly email? Then you’re in luck, your email is already in our account system. To have access to this account click here then simply enter the email address you receive our newsletter with and you will be emailed the instructions to create your account/password.

If you are having any difficulties, please email us and we can assist you further - staff@dearbornmusic.com

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Where do you ship?

We ship to all 50 US states and United States territories automatically through the site.

If you are from any other part of the world, contact us directly for additional shipping information. 

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Website Payment Options

We accept all major credit cards. We do not store any credit card information on our website. If you run into any issues with payment please email us or give us a call.

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Why was my order canceled?

There are many reasons we may cancel an order. Please check your email inbox for a full explaination. 

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Where is my item?

All domestic orders are shipped with tracking numbers. We will always trust the tracking number when it comes to deliveries. We are not responsible for any lost packages or delays on orders.

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What’s with all the digital products?

Our website platform features digital products for sale. Digital products are nonreturnable so please be careful with purchasing. We suggest buying CDs over MP3s. MP3 audio does not have the same quality of a CD.

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Online Return Policy

We accept returns on all new items within 14 days of delivery. We do not refund the original shipping cost or give a return shipping cost for returns. Digital items and Used items cannot be returned. If you received defective merchandise please email us immediately for assistance.

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Defective Products

Please call us immediately.

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